Shipping and Returns

Last updated: 4 October 2026

1. Delivery Areas

• Italy: all provinces, islands included
• European Union: all EU countries
• Rest of the world, including Switzerland, the United Kingdom and Norway: with Non-EU shipping
• Pickup in Brindisi, free: we email you when your order is ready

2. Delivery Times

Times are calculated from payment confirmation:

• Italy: 3-5 working days
• European Union: 7-14 working days
• Non-EU: depending on the country and customs checks
• Order preparation: 1-2 additional working days for customised products

The times indicated are estimates and may vary in case of seasonal peaks or logistical issues beyond our control.

3. Shipping Costs

The cost depends only on the destination, not on weight. You always see the exact amount at checkout before you pay:

• Italy: €5.90, free when the products in your cart reach €80
• European Union: €15.90
• Non-EU: €60.00
• Pickup: free

For shipments outside the European Union, the destination country may charge import duties and taxes, payable by the recipient.

4. Tracking

You will receive an email with the tracking number as soon as the parcel is handed over to the courier. You can track the shipment on the courier's website or contact us for assistance.

5. Delivery Issues

5.1 Damaged Parcel

If you receive a visibly damaged parcel, we recommend accepting it with written reservation on the delivery document and photographing the damage. Contact us within 48 hours of delivery.

5.2 Parcel Not Delivered

In case of non-delivery, the courier will leave a notice. If the parcel is returned to sender due to failed collection, we may charge reshipping costs.

5.3 Wrong or Missing Product

Contact us within 7 days of delivery at info@brindeasy.it with photos of the product received and order number. We will arrange replacement or refund at our expense.

6. Returns and Refunds

6.1 Right of Withdrawal

You have the right to return products within 14 days of receipt, without giving a reason (D.Lgs. 206/2005).

6.2 How to Make a Return

• Send a return request to info@brindeasy.it stating the order number (no reason is required)
• Wait for our confirmation and shipping instructions
• Pack the product carefully in the original packaging (or equivalent)
• Ship the parcel within 14 days of telling us you are withdrawing

6.3 Return Conditions

• Product unused, in perfect condition and with all original accessories
• Food products: must be sealed and intact
• Customised products: non-refundable except for manufacturing defects

6.4 Return Costs

• Defective or wrong product: return costs borne by us
• Withdrawal without defects: return costs borne by customer

6.5 Refund

The refund is made within 14 days of you telling us you are withdrawing; we may wait until we have received the product, or proof that you have sent it. We use the same payment method used for the purchase. You will receive a confirmation email.

7. Non-Refundable Products

• Customised or made-to-measure products
• Food products opened or with broken seal
• Experiences already enjoyed or cancelled less than 48 hours in advance
• Products clearly used or damaged after delivery

8. Contact for Assistance

• Email: info@brindeasy.it
• Address: Via Giovanni XXIII 38, 72100 Brindisi (BR)