Shipping and Returns

Last updated: April 2026

1. Delivery Areas

• Italy: all provinces, including islands
• Europe: EU + Switzerland, Norway, UK
• Rest of the world: not available at the moment

2. Delivery Times

Times are calculated from payment confirmation:

• Standard Shipping Italy: 3–5 working days
• Express Shipping Italy: 1–2 working days
• Europe: 5–10 working days
• Order preparation: 1–2 additional working days for customised products

The times indicated are estimates and may vary in case of seasonal peaks or logistical issues beyond our control.

3. Shipping Costs

Costs are calculated automatically at checkout based on weight, destination and chosen method. Generally:

• Free shipping for orders over €50 (Italy)
• Standard Shipping Italy: from €4.90
• Express Shipping Italy: from €9.90
• Europe: from €12.00

4. Tracking

You will receive an email with the tracking number as soon as the parcel is handed over to the courier. You can track the shipment on the courier's website or contact us for assistance.

5. Delivery Issues

5.1 Damaged Parcel

If you receive a visibly damaged parcel, we recommend accepting it with written reservation on the delivery document and photographing the damage. Contact us within 48 hours of delivery.

5.2 Parcel Not Delivered

In case of non-delivery, the courier will leave a notice. If the parcel is returned to sender due to failed collection, we may charge reshipping costs.

5.3 Wrong or Missing Product

Contact us within 7 days of delivery at info@brindeasy.it with photos of the product received and order number. We will arrange replacement or refund at our expense.

6. Returns and Refunds

6.1 Right of Withdrawal

You have the right to return products within 14 days of receipt, without giving a reason (D.Lgs. 206/2005).

6.2 How to Make a Return

• Send a return request to info@brindeasy.it stating order number and reason
• Wait for our confirmation and shipping instructions
• Pack the product carefully in the original packaging (or equivalent)
• Ship the parcel within 14 days of our confirmation

6.3 Return Conditions

• Product unused, in perfect condition and with all original accessories
• Food products: must be sealed and intact
• Customised products: non-refundable except for manufacturing defects

6.4 Return Costs

• Defective or wrong product: return costs borne by us
• Withdrawal without defects: return costs borne by customer

6.5 Refund

The refund is processed within 14 days of receiving the verified return, using the same payment method used for the purchase. You will receive a confirmation email.

7. Non-Refundable Products

• Customised or made-to-measure products
• Food products opened or with broken seal
• Experiences already enjoyed or cancelled less than 24 hours in advance
• Products clearly used or damaged after delivery

8. Contact for Assistance

• Email: info@brindeasy.it
• Phone: +39 0831 000000 (Mon–Fri 9:00–18:00)
• Address: Via Cristoforo Colombo, 72100 Brindisi (BR)